Advanced Root Cause Analysis (Remote)

Live, instructor-led remote training that provides a detailed understanding of Root Cause Analysis – a problem-solving process for identifying the true origin(s) and source(s) of a problem.

Duration: 12 Hours (2 Sessions of 6 1/2 Hours (incl. 1/2 hour Break)


Course Description

Jumping to conclusions without understanding the true origin and source of problems often leads to wasted time and resources. “Root Cause Analysis” is a method of problem solving that involves searching backwards from an undesirable event or outcome to identify its true causes.

Participants will learn how to localize the occurrence of a problem before attempting to identify its root causes, the necessity to agree on the definitions of the problem and how to resolve issues concerning methods of measurement, instrumentations, procedures etc.

Who Should Take It

  • Personnel responsible for problem-solving within the organization.
  • Quality team members responsible for identifying and implementing corrective actions.
  • Program owners, management representatives, quality managers, production managers or plant managers who want to get more value from their corrective action processes.

Course Content

  • Detrimental problem-solving practices and why organizations often fail at solving problems.
  • Nonconformances and Root Cause Analysis – when it is applied and the generic problem-solving process.
  • Initiating the problem-solving process and defining the problem using basic statistical tools (Pareto Chart), high level flowcharts, and Is / Is Not Analysis.
  • Creating a well-defined Problem Statement.
  • Using flowcharts to understand processes.
  • Identifying probable root causes through the use of 5 Why, Fishbone (Ishikawa) Diagrams, and Interviews.
  • Determining and implementing solutions, including the use of Force Field Analysis.
  • Monitoring processes to ensure that problems do not recur.
  • Incident / Accident Analysis – how incidents and accidents differ from manufacturing or business process issues, and how this affects the Root Cause Analysis process.
  • Process and approach for effective interviewing.
  • Understanding the components and sources of human error.


This is an introductory course to the concepts of identifying root causes and solving problems.  No previous experience is required.

Additional information

Course Types

Problem Solving / Continual Improvement

Delivery Method



Quality (ISO 9001), Environmental (ISO 14001), Health & Safety (ISO 45001, CSA Z1000), Integrated (9001/14001/45001), Aerospace (AS9100), Automotive (IATF 16949), Laboratories (ISO 17025), Medical Devices (ISO 13485, ISO 14971), Manufacturing & Operations, Problem Solving, Process Improvement

Open or Dedicated

Open Enrolment, Dedicated Session


Aug 21-22, 2024 – 10:00am to 4:30pm ET



Monday: 9am-5:30pm EST
Tuesday: 9am-5:30pm EST
Wednesday: 9am-5:30pm EST
Thursday: 9am-5:30pm EST
Friday: 9am-5:30pm EST
Saturday: CLOSED
Sunday: CLOSED