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Quality systems, business processes and the skills your people need to make it all work.
Live, instructor-led remote training that provides an introduction to Root Cause Analysis – a problem-solving process for identifying the true origin(s) and source(s) of a problem.
Duration: 7 Hours (2 Sessions of 3.5 Hours)
Jumping to conclusions without understanding the true origin and source of problems often leads to wasted time and resources. “Root Cause Analysis” is a method of problem solving that involves searching backwards from an undesirable event or outcome to identify its true causes.
This specialized, introductory course it specifically intended for front line employees who consistently face customer issues and simple problems as part of their everyday responsibilities. The focus is on identifying and documenting effective solutions using basic tools such as Timelines, Flowcharts, 5Why and Fishbone (Ishikawa) Diagrams.
Individuals with responsibility for identifying and solving everyday problems, nonconformities, customer complains and other issues. This includes, but is not limited to:
This is an introductory course to the concepts of identifying root causes and solving problems. No previous experience is required.
Problem Solving / Continual Improvement
Quality (ISO 9001), Environmental (ISO 14001), Health & Safety (ISO 45001, CSA Z1000), Integrated (9001/14001/45001), Aerospace (AS9100), Automotive (IATF 16949), Laboratories (ISO 17025), Medical Devices (ISO 13485, ISO 14971), Manufacturing & Operations, Problem Solving, Process Improvement
|Open or Dedicated||
Open Enrolment, Dedicated Session
Jul 10-11, 2023 – 1:30pm to 5:00pm ET
Monday: 9am-5:30pm EST
Tuesday: 9am-5:30pm EST
Wednesday: 9am-5:30pm EST
Thursday: 9am-5:30pm EST
Friday: 9am-5:30pm EST